Terms and conditions

This is a courtesy translation. Only the German version is legally binding.

Contents

1. Provider and scope
2. The service
3. Account and user agreement
4. Buying credits via Dodo Payments
5. Credits
6. Prices and payment
7. Right of withdrawal
8. Your obligations
9. AI-generated content
10. Rights of use
11. Availability and changes to the service
12. Defects
13. Liability
14. Term, termination and account deletion
15. Changes to these Terms
16. Applicable law, contract language, dispute resolution

1) Provider and scope

1.1 The PintroAI service (pintroai.com) is provided by Georg Brünning, trading as "PintroAI" ("we" or "us"). Full provider details are in the legal notice.

1.2 These terms and conditions ("Terms") apply to the use of PintroAI and to all contracts between you and us about it, whether you act as a consumer or as a business ("you").

1.3 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor part of their independent professional activity (Section 13 German Civil Code, BGB). A business is any natural or legal person or partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when entering into a legal transaction (Section 14 BGB).

1.4 Our order process is conducted by our online reseller & Merchant of Record, Dodo Payments. You buy credits from Dodope Payments Limited, Loughton, United Kingdom, a company of the Dodo Payments group ("Dodo Payments"). Dodo Payments is the Merchant of Record for all our orders: Dodo Payments is your contractual partner for the purchase, takes the payment, charges and remits VAT, issues the invoice and handles payment questions, refunds and returns. Dodo Payments' Buyer Terms also apply to the purchase. We provide the service – PintroAI and the videos created with it – under these Terms.

1.5 Terms of your own only apply if we expressly agree to them in text form.

2) The service

2.1 PintroAI creates short product videos for websites and web apps. You enter the address (URL) of a website. An automated browser ("agent") opens the site on our servers, captures screen views ("screens") and detects the name, logo, colours and fonts. Artificial intelligence uses this to write a script, design motion graphics and – if you switch it on – write a voiceover script that a synthetic voice speaks. The result is an MP4 video that you can download and share via a link.

2.2 In the studio you can change copy, style, voice and language and have the video created again. Section 5 sets out what this costs.

2.3 What we owe. We create videos automatically using artificial intelligence systems (Section 9). What we owe is a video created by this process from your input that has the chosen length, the chosen format and – if switched on – the chosen language and voice, shows screens of the website you entered and is available as a playable file for download. We do not owe any particular artistic, creative or marketing success.

2.4 AI results vary. AI systems produce different results even with the same input. Wording, framing, cut sequence, intonation, music and visual style are therefore not fixed in advance; no particular taste or style is agreed unless you selected it in the settings. If you do not like a video creatively or in terms of content, that is not a defect; revisions in the studio are available for changes (Section 5.2). Defects are technical errors, such as a video that does not play, missing sound, a language other than the one chosen or a video that ends well before the chosen length.

2.5 We store finished videos for as long as your account exists. Captured screens that have not been used for 30 days are deleted automatically. Please download videos you want to keep permanently.

3) Account and user agreement

3.1 You need an account to use the service. By registering and accepting these Terms, a free user agreement for the service is concluded between you and us. You can create videos once you have confirmed your email address.

3.2 Your details must be accurate. Your email address must be permanently reachable; we reject disposable addresses. Keep your login details secret and let us know if you suspect misuse of your account.

3.3 Each person may receive the starter credit (Section 5.4) only once. Multiple accounts to receive it more than once are not permitted.

3.4 We send you confirmation of your registration, every purchase and important contractual declarations by email. We store the text of these Terms with the version you accepted; the current version is always available at pintroai.com/agb, and your purchases are listed in your account under "Credits".

4) Buying credits via Dodo Payments

4.1 You choose credits as a pack in your account. Before buying, you confirm these Terms and your consent to immediate performance (Section 7). We then redirect you to the Dodo Payments checkout.

4.2 In the Dodo Payments checkout you enter your billing address and payment details and can review and correct all entries until you click the final payment button. With this click you make a binding offer to Dodo Payments. The purchase contract with Dodo Payments is concluded as soon as Dodo Payments confirms the payment.

4.3 As soon as Dodo Payments reports the successful payment to us, we add the credits to your account – usually within a few seconds. You receive a purchase confirmation from us by email, and the invoice and receipt from Dodo Payments.

4.4 A purchase only goes through if its price and credits match the selected pack. If a payment differs, we do not add credits and Dodo Payments refunds the payment.

5) Credits

5.1 1 credit equals 1 second of video. You set the length of a video between 20 and 60 seconds; a video costs as many credits as it has seconds. Credits are deducted when the video starts.

5.2 Revisions. The first revision of a video (rewrite the script, redesign, recapture) is free; each further one costs a flat 5 credits. If you make a video longer, you only pay for the extra seconds. Editing copy and re-rendering is free, up to 30 times per video.

5.3 Credits back. If a video fails on our side – for example due to a technical error or because a service we use is unavailable – we credit the credits back automatically. If you cancel a video before creation has started, you also get the credits back. If you cancel after it has started, they remain used because the work is already under way.

5.4 Starter credit. After you confirm your email address, we give you 30 credits once for one video. The starter credit covers exactly one video: when you start a video paid for wholly or partly from the starter credit, the unused remainder of the starter credit expires; if this video fails on our side (Section 5.3), you get the full starter credit back. Videos paid for with the starter credit carry the note "Made with PintroAI"; this also applies to later revisions of these videos. Purchased credits are used before the starter credit.

5.5 Validity. You can redeem purchased credits until the end of the third calendar year after purchase (example: bought in October 2026 – valid until 31 December 2029). Free credits (starter credit, goodwill credits) are valid for 24 months. The credits that expire first are always used first.

5.6 Remaining value at the end of the contract. If the user agreement ends, for whatever reason, we refund on request the price of purchased credits that have not been used and have not expired, pro rata – calculated from the price per credit you actually paid in the respective pack. The refund is made via Dodo Payments to the original payment method. Free credits are not refunded. We may set off counterclaims.

5.7 Credits are tied to your account. They cannot be transferred, sold or – except under Section 5.6 – paid out in money.

6) Prices and payment

6.1 The prices shown on our pricing page and in the checkout at the time of purchase apply. All prices are final prices including statutory VAT, which Dodo Payments charges and remits as the seller.

6.2 Payment is made exclusively via Dodo Payments using the payment methods Dodo Payments offers in the checkout. Dodo Payments issues the invoice.

6.3 There is no subscription and no automatic renewal. Every purchase is a one-time purchase.

6.4 If you have a payment reversed by your bank or payment service without being entitled to do so, we block the credits of this purchase and may block your account until the matter is resolved.

6.5 Price changes only apply to future purchases. Credits already bought keep their value.

7) Right of withdrawal

7.1 As a consumer you generally have a right of withdrawal. The details are in the withdrawal policy; Dodo Payments' Buyer Terms also apply to the purchase.

7.2 Credits are digital content that we provide immediately after payment. Before buying, you expressly agree that we begin performing the contract before the withdrawal period ends and credit your account immediately, and you confirm that you know you thereby lose your right of withdrawal. Your right of withdrawal expires when the credits are added to your account (Section 356(5) BGB). You receive your declaration with the purchase confirmation by email.

7.3 Your rights in the event of defects (Section 12), the return of credits for failed videos (Section 5.3) and the refund of the remaining value at the end of the contract (Section 5.6) remain unaffected.

8) Your obligations

8.1 Only your own or authorised websites. You may only use PintroAI for websites and apps that belong to you or that the owner has allowed you to capture and show in a video. You confirm this for each project. You must not have security measures of third-party websites circumvented.

8.2 Demo data only. Show only demo or test data on the captured pages. Personal data of third parties – such as names, email addresses or profile pictures of real users or customers – must not appear in the captures. We do not process personal data of third parties on your behalf. If you let the agent sign in, use only a demo or test account, never the login details of real users.

8.3 Rights to your content. You must have the necessary rights to everything you give us or have captured – website, logo, copy, images, uploaded files, instructions. It must not infringe the rights of third parties, in particular copyrights, trademark rights or personality rights, and must not violate the law.

8.4 Prohibited content and use. Videos for unlawful offers are not permitted, nor is content that is anti-constitutional, racist, discriminatory, insulting, harmful to minors, glorifies violence or is pornographic. Also not permitted are deception (for example videos that pretend to be someone else's product or company), automated mass requests, circumventing limits or blocks of the service, and any attempt to attack or disrupt the service.

8.5 Indemnity. If you culpably breach an obligation under this section, you indemnify us against claims that third parties assert against us as a result, including reasonable costs of legal defence. You support us in defending against such claims with all information you have.

8.6 If you breach these obligations, we may block individual videos or share links and delete content; in the event of serious or repeated breaches we may terminate the user agreement under Section 14.3.

9) AI-generated content

9.1 Script, copy, voiceover script, voice, music and motion graphics are generated with artificial intelligence. The screens are real captures of the specified website. AI results may contain errors, describe features incorrectly or make statements that are not accurate.

9.2 Check every video before publishing it. You are responsible for statements about your product that you publish – including under competition and advertising law. You can change the copy in the studio at any time.

9.3 Every video contains a machine-readable note in the file metadata that it was created with AI. Whether you also have to label it yourself when publishing depends on how you use it; in the studio you can add a visible "Made with AI" note to the video.

9.4 You must not use the synthetic voices to create the impression that a specific real person is speaking.

10) Rights of use

10.1 Your videos. Upon full payment, we grant you the non-exclusive right, unlimited in time and territory, to use, publish, edit and distribute the videos you create with PintroAI for private and commercial purposes – for example on your website, on social media, in advertising and on platforms such as Product Hunt. This includes the music, voice and motion graphics they contain. You may use videos created with the starter credit in the same way; the note "Made with PintroAI" must not be removed. Rights to your own content (Section 8.3) remain with you or their owners.

10.2 Your content. So that we can provide the service, you grant us the non-exclusive right, limited to the term of the user agreement, to store, process and edit your content and the captures of your website, and to have it processed by the service providers we use, to the extent necessary to create, store and provide your videos. We only use your videos or content for our own advertising with your separate consent.

10.3 Share links. If you share a video via a share link, anyone with the link can watch the video. You can switch the link off in the studio at any time.

10.4 The software, design and the PintroAI brand remain our property. You receive no rights to them beyond the use of the service in accordance with the contract.

11) Availability and changes to the service

11.1 We strive for operation that is as uninterrupted as possible but do not owe uninterrupted availability. Maintenance, security updates and disruptions at third parties (such as hosting or AI providers) may temporarily restrict the service. If a video fails as a result, Section 5.3 applies.

11.2 To prevent misuse and disproportionate costs, technical limits apply, for example to videos running at the same time, projects per account and requests per hour. They do not stand in the way of use in accordance with the contract.

11.3 We may develop the service further and change features as long as its core – creating product videos with purchased credits – is preserved and the change is reasonable for you. For consumers, Section 327r BGB also applies to digital products.

12) Defects

The statutory rights in the event of defects apply. For consumers, the provisions on digital products (Sections 327 et seq. BGB) apply in particular. Sections 2.3 and 2.4 describe what we owe and what counts as a defect. Please report a defect via the contact form. We will then create the video again or correct it and credit back the credits used for it. If that fails, you have the further statutory rights.

13) Liability

13.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of any guarantee given.

13.2 In the event of slight negligence, we are only liable for breach of an essential contractual obligation, i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. In this case, liability is limited to the foreseeable damage typical of the contract.

13.3 Otherwise, liability is excluded. The limitations also apply in favour of our vicarious agents.

13.4 We are only liable for the loss of data to the extent that it would also have occurred with regular backups – for example by downloading your videos.

14) Term, termination and account deletion

14.1 The user agreement runs for an indefinite period.

14.2 You can end the user agreement at any time without notice by deleting your account under "Account". Deletion takes effect 14 days after the request; if you sign in before then, it is cancelled. If you want the remaining value of purchased credits refunded (Section 5.6), tell us before deletion via the contact form.

14.3 We may terminate with four weeks' notice in text form. The right to terminate without notice for good cause remains unaffected; good cause exists in particular in the event of serious or repeated breaches of Section 8.

14.4 When the contract ends, we delete your account with its projects, screens and videos. Data we are legally required to retain remains stored until the retention periods expire. Details are in the privacy policy.

15) Changes to these Terms

If we change these Terms, we show you the new version in your account. It only applies to you once you accept it. Until then, the version you agreed to applies; we may then make new videos and purchases conditional on acceptance.

16) Applicable law, contract language, dispute resolution

16.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection of mandatory provisions of the country in which you have your habitual residence.

16.2 If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the provider's registered place of business.

16.3 The contract language is German. The English version of these Terms is a translation; the German version is binding.

16.4 We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

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Last updated: 3 October 2026